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Common questions
A few quick answers — might save you a message.
Do I need an account to use SafeRen?+
Yes — you'll need a free account. With it you can write and share your project brief for free. To unlock the full toolkit for a project — builder vetting, scope agreement, finance tracking, attendance, snagging and the rest — there's a one-time payment for that project.
How much does SafeRen cost?+
Writing and sharing your project brief is free. Unlocking the full toolkit for a project is a single one-time payment that covers every tool for that project, for the whole job — and the price depends on whether it's a one-off job or a major renovation. It's not a subscription, so there's nothing recurring to cancel. (A Pro plan for landlords and frequent renovators is coming later.)
Can I use SafeRen for small jobs like a gardener or decorator?+
Yes. There's a "one-off job" mode that strips back the renovation machinery and gives you a lightweight scope agreement, an attendance log, and a tradesperson record — perfect for day-rate or fixed-price work.
Does SafeRen handle payments to my builder?+
No. SafeRen is the record — payments still happen directly between you and your builder, however you've agreed. We just keep a clear log of what was agreed and what was paid.
Is my data safe?+
Yes — data is encrypted in transit and passwords are stored as one-way hashes. Full details are in our Privacy Policy.
Can the builder see what I've written?+
Only what you choose to send to them. Your project records, scoring, and warning-sign notes stay private to you. Emails sent via SafeRen on your behalf are visible to you in the app and arrive in their inbox as a normal email.
