Terms of Service

SafeRen is a tool that helps homeowners keep a clear written record of every job they have done on their home. You may use the Service if you’re 18 or over and able to enter a binding contract.

You’re responsible for keeping your login details secure and for everything that happens under your account. If you spot any unauthorised use, please let us know straight away.

You own your records. We provide the platform that stores and presents them. SafeRen does not edit or alter the content of your projects, emails, or attachments — that’s the whole point of the record.

When you use SafeRen to email a tradesperson, the email is sent from a SafeRen address on your behalf. Replies go to your registered email address. You’re responsible for the accuracy of the content you choose to send (project details, scope, agreed prices and dates, custom notes, etc.).

Writing and sharing your project brief is free. The full toolkit for a project is unlocked with a one-time payment — SafeRen is not a subscription, so there’s nothing recurring to cancel. Where a charge applies, we make it clear before you pay, including exactly what it covers and how long it lasts. Records for a project you’ve paid for remain accessible.

Where a “project pass” is purchased, it covers one renovation project (one property address and one main builder). It cannot be re-used to cover a different renovation by changing the project’s address or builder — a new pass is required for a new renovation.

Please don’t use SafeRen to send abusive content, to harass anyone, or to misrepresent facts. We reserve the right to suspend accounts that are used in this way.

SafeRen — including its name, logo, design, software, layout and written content — belongs to us or is licensed to us, and is protected by copyright, trademark and other rights. Your own project data stays yours (see section 3); these restrictions are about the platform itself, not your records.

You agree not to, and not to allow anyone else to:

• copy, scrape, crawl, harvest or bulk-extract any part of the Service, its pages or its data, whether by automated tools or manually;
• reverse-engineer, decompile, disassemble or otherwise try to obtain the source code or underlying structure of the Service;
• resell, sublicense, rent or republish the Service or its content; or
• use the Service, or any data or content taken from it, to build, train or operate a competing product or service.

Normal, account-based use of your own project — including exporting your own records — is of course completely fine. We may suspend or close accounts that breach this section.

We aim to keep SafeRen running smoothly but cannot guarantee uninterrupted service. We may occasionally need to take the Service offline for maintenance and we’ll give reasonable notice where we can.

SafeRen is a record-keeping tool. It does not provide legal advice, financial advice, or surveying. While we’ll do our best to keep your data safe and the Service working, our liability is limited to the amount you’ve paid us in the previous twelve months, except where the law says it can’t be limited (such as for death or personal injury caused by negligence).

If we change these terms we’ll email you ahead of any meaningful change.

These terms are governed by the laws of England and Wales, and any dispute will be heard in the courts of England and Wales.

Questions about these terms? Email admin@saferen.com.